It is time for Viking to do the same and act like a cruise line instead of a medical facility. Refund on premium air payments that we did not receive in premiumservice. A place on the excursion I tried to book. Sometimes it's worth a large investment to reap the benefits of a great credit card. We were running between the airlines at ***** to find out what was going on, very frustrating. It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Just return on our river cruise . We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. They offered us a voucher for 125% or a cash refund. He will call us immediately - he said. Our trip was canceled and a voucher was issued. Viking collects 3 fares for a 2 person room. Schreiners advice is simple: Just go. However, the most important part of any cruise, for me is the excursion choice. . A river level that is too high or too low can affect an otherwise great cruising experience. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. I have always liked Viking cruises and have been on 13, counting the one I am currently on. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. By. The typical characteristics of river boats regardless of cruise line are about the same. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. We paid for Travel Protection He replied "absolutely no way both medically and because ************ weakens her immune system!" Only in very rare circumstances are the sailings canceled outright. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. The first example of river distress is the Po River in Northern Italy. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . Please view our advertising policy page for more information. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. You will, however, still get a vacation in Europe, even if its not the one you expected. The Rhine River in general is not that deep. ************************************* Cruises that was set to sail in April 2020. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Yazmin Hope and Libby Gallagher These hotels are Marriott and hilton properties that have such rooms. Before you decide to. (I doubt theyll get that right). On the last day, all running water was turned off until we left the ship. I appreciate the time. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. There is rock on the bottom; theres also this little house in the middle of the river. This was told to me by two separate employees. These two rivers are the most popular routes in European river cruising. This was not the case. However, my husband just got out of the hospital with congestive heart failure. Norse Atlantic Airways to Launch NY-Rome Flights. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. Viking Neptune is a new ship that will join the fleet in 2022. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. They said they did. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Find the right card for you. In this case, you will receive a full refund of your cruise fare. . In this case, you will receive a full refund of your cruise fare. We were told that since we used vouchers we were not eligible for a refund per policy. The plane returned to the gate and he was transported to the local hospital. The first five miles of headwaters have completely dried up. Four excursions that I wanted are already sold out. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Viking is bringing back river cruises to Europe in July. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. It's a human right to have access to fresh water and clean sanitation. The departure flight from ******* was delayed due to the storm. . By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. The even occurred in February of 2023. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. Published on May 21, 2021. We will not cancel any cruises, said Shreiner. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. If water levels fall, riverboats can have trouble sailing all the way to Budapest. Not a problem for him at all. . A sales representative ******. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Other viking customers from ******* on the same cruise were also booked the same flight. Why all other passages under the same situation had no such problem were not explained by Viking. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Guests and travel advisors with affected departures have been notified. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. RHINE GETAWAY. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. It goes against our guidelines to offer incentives for reviews. Well guide you through the process. Refund on premium air payments that we did not receive in premiumservice. Unfortunately, my husband unexpectedly passed away last month. "We will not cancel any cruises," said Shreiner. Desired outcome: Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. Obviously, we cannot go on the trip. Premium Air. Read full review of Viking River Cruises The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . Holland America Cruise Line | Travel Requirements & Safety Protocols. over night stay we got back to Cincinnati the next day. Travel Codex is owned by Travel Codex, LLC. We are unable to meet VRC health requirements to participate in one of their cruises. Viking has lost four loyal customers with 10 past cruises between us. January 27, 2018. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email [email protected] with your booking information. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. "You might see some cities you might not have expected to see and you might miss some you wanted to see. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Airfares vary on other gateways & departures. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Why? We were issued the vouchers that had an expiration date October 2022. 1. We accepted the vouchers in good faith. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. This is known as ship swapping. They would fly to Italy and take an 8-day Viking River Cruise called . Looks like our September cruise to the Fjords is in the process of being cancelled! Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Expires March 31, 2023. That is all it took, I was hooked. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. Yazmin Hope and Libby Gallagher When I called to cancel they said we did not purchase the insurance. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. At this point we feel it's discrimination and want our money refunded. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. Weve been cruising since March with no issues until August, said Schreiner. Booked a trip just before covid hit which had to be canceled for obvious reasons. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. We had not received any response from Viking about 10 days. My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Disassembling the shades on the sun deck. I encourage all Americans to do the same. Improve earnings, maximize rewards and track progress toward dream trips. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. I complained initially that I was not given a direct flight. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. They offered us a 150 dollar non refundable credit to be used onboard. Had a planned eastern European river cruise starting mid-October for over a year. See details. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. The current welcome offer on this card is quite lucrative. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Editor in Chief Anyone can write a Trustpilot review. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Fraud and deception! Confirmation attached. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. "Given recent developments and the developing conflict in Ukraine,. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Posted September 18, 2021. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) ), We booked a cruise in 2019 to sail early in 2020. "We are currently evaluating itineraries that call. Companies can ask for reviews via automatic invitations. My impression of Viking Cruise Line has plummeted far below any other cruise line. Please view our privacy policy for details about the information we share with our partners. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). I had insurance and filed a claim. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Cancellation conditions 2. Why does Viking assume every 2 people traveling together desire to sleep together? But it is for us. we went to our connecting American Airlines flight with our Boarding - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. Withholding of monies and shore excursion booking system failure. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. As compensation we have been offered a derisory 200 voucher towards a future cruise. 1. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Call us at 800-454-0927 to speak to a Cruise Concierge today. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Booking 6819824. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Check with your cruise line on current cruising conditions and what you can expect from them. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. Viking's move follows announcements from other cruise operators saying they are . In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. An apology is not good enough. We said yes. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Vikings' policy allows no refund under the circumstances (i.e. Check here before booking an award fare. What? The booking # is *******. The trip was for September 2020 but was cancelled due to the pandemic. We would appreciate any help you can provide in helping us to get the rest of our money back. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. As a matter of policy, BBB does not endorse any product, service or business. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. We purchased Travel Protection Insurance. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? Feb 1, 2023. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. Another factor that should be considered is trip insurance. Share. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. Viking booked the hotels for these excursions. We booked a January 2021 cruise. We'll run a soft credit check to find special offers, but it wont affect your credit score. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 On 12/20/20 Viking cancelled this cruise. US. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Other ships were docked at the pier. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Not for the voucher amount. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Thank you. Booking number: *******. We only wanted our money to be applied to another cruise in 2023. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. I won't be booking any future cruise with them. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. BBB is here to help. We also ensure all reviews are published without moderation. We were being reimbursed for the cash amount paid but not the amount of the vouchers. He lied. We booked a river cruise from Istanbul to Venice. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Also lost out on the cruise vouchers. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Viking, please give an explanation. Customers should not be treated this way. Part refund, at least 25%. Heres what you need to know. Learn to how to find the cheapest awards. The confirmation email said cancellation for any reason loss of deposit. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. Why didn't Viking pay to dock? I'm with Robin (see below). We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I checked with many countries and all their restrictions have been dropped.
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