It's a really frustrating experience and there is no Goodwill about it. What a pathetic performance!!!!!! New return policy stinks , store credit only , Really !!! Add me to the list of people who will no longer support Goodwill for their bad business practices. No cash refunds on non working purchases I had to leave my goodness! The goodwill calculation would include deferred consideration of $188,679 being $200,000 x 1/1.06 1. I tried to explain, but the employee was rude and kept interrupting me. Then they have the nerve to put a sign up not to open the packages up. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. I'm vacationing in New England. This was the store in Lexington, TN. BUT, after leaving the Lakewood Ranch store yesterday I am quite confused. My friend was looking for a used board game and I told her if she wanted to waste her money make sure to sit there and un -tape all their games in boxes to check that everything was there and that everything worked cause she can't return it. I only had the product for one day and unfortunately cannot return it. That's being fair. you expect a refund. I will never donate to goodwill again. Thought thrift stores were nice until now. This is not what the clerk from thIs same store said 3 days ago when my visiting from out of state sister asked about the return policy. I've gone to the goodwill in the last 5 days 3 days of the 5 and I tried to return something yesterday and the manager. Now, I'm not some anti-vaccination person at all. I thought because it was new in box I was getting a decent deal. of course within 7 days. I don't see the logic behind this policy because the clothes are not any different than what is in store just the color tag was on sale. Cash grab Goodwill, scamming the American people with overpriced items. At least within 7 day period. Kohl's. The Kohl's return policy clearly states the timeframes customers must fall within to return and exchange merchandise. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. This excludes sale items. My family always donates something big and small to support them but if they will rude to customers I will give my donations to salvation army or value village. They charged me $13.98 and no where on the shoe is it marked to charge that much. You must return your item within 30 days after purchase, According to the new Goodwill return policy. We would not be able to make the difference that we have without the support of the communities we serve. What is Goodwill's Store Refund & Return Policy. Your inadequate testing stations don't help the customer much. I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. Furniture: Dressers, Tables, Sofas, Bed Frames (Except water bed frames), No household chemical products such as pesticides, paint, paint thinner, drain cleaner, oven cleaner, aerosols and other environmentally-unfriendly wast products. I suggest you remove all of the plastic wrap they put around thier items to cover the damage. However they will give cash back on a credit card purchase that is returned. (With tags still attached) When I tried to return them the next day the lady told me there was no returns. They are so rude to me and I just wanted to tell them that if not for my donations they will not have their jobs. All returns require a valid id & must be a Club Blue member. Does BJs Accept EBT Card For In-store and Online Purchases? Everything was original. Goodwill is a ripoff. Also, I have seen so many clothing items with broken buttons and zippers and the worst is dirty clothing. To get your refund, you will have to return the items within the time limit specified. Its hard to say no thank you to a donation when those donations help to fund Goodwill programs. I asked them why I couldn't get it for $1.99. Before doing so i ask manager if it were to leek could i bring back for tefund. If they cannot guarantee an item works or his functional or not broken at the time you purchase it and cannot provide adequate display to show this condition, then I think they should and equivocally provide a refund of the purchase price. Why are some stores exempt from the national policy guidelines? Fitting rooms closed, cant try anything & I return my some of my purchases that dont fit 2 days later for in store gift card only. Just follow these three steps! The girl at the counter called manager as usual to approve the rtn but instead she took my items and receipt to the back and asked me to wait a moment. I purchased a $30 mirror that should've had Bluetooth and light up, but it did nott. I tried to take back a shirt I literally couldn't fit and because I took off the tag I couldn't return it. Even they were tested the power on, it does not mean they work. Greedy mofos. Goodwill clothing online purchase returnable to local Goodwill Store? 4123-17-58 of the Ohio Administrative Code Employers Subject to Federal (DOT/FMCSA) Testing Requirements . They state very clearly that you wont get your money back as money but be able to use it for something else in the store. It was over 2 year from expiration day. They should put notice of their refund policy on the door or by the check out register. They have a great return policy there, 14 days with tags attached and receipt. BUT, after leaving the Lakewood Ranch store yesterday I am quite confused. We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. Are returns supposed to be this way? Granted, they do give 87% of their money In charitable donations, but that doesn't change the fact that the millionaire owner takes advantage of the community that donates and buys if they do not allow for mistakes made by employees and customers over products. The Goodwill Outlet has approximately 150 - 200 large rolling tables or bins on the floor at any one time. Thank you, I don't question those complaints registered here; but as a Goodwill customer for the past 70 years I obviously think they're at least "okay". Give their money back. These sales are a significant source of revenue for Goodwill. The cans and can nots of donations. I just went to a Goodwill store in St. Louis Park, MN, a suburb of Minneapolis. I was not able to get store credit unlike their own store policy states. For more information about guidelines for Charitable Donations, you may wish to consult www.irs.gov. Just wanted all to be aware of this. Returned it today and was told I could only get store credit, even though I paid in cash and had my receipt and the item with tags still intact. My daughter bought me two bras in Florida Goodwill I live in Georgia can I return the bras and George up with the receipt I know Goodwills policy does not let you get the money back so can i exchange for something else. Similarly, sanitization of the store is done throughout the day at regular intervals. I love thrift shopping. Posted: 01-21-2014 Return & Exchange Policy All donated clothing and electronics may be exchanged or a store credit issued if returned to the store where it was bought with a proof of purchase within seven (7) days of purchase. I will never go back. They have lost my business. I go there, and he had lost the receipt! The last time I was there I noticed you only have 75% off tag sales on Tuesday now and none on Sunday,or Monday. You All Have Nothing To Lose And Everything To Gain. She didn't like them. BADWILL should be their name because there's nothing GOOD about them! this is the goodwill in jonesboro st. Mcdonough georgia. They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. Stay away this place selling broken stuff but dont want to take responsibility for it. Goodwill Industries also hires veterans and individuals who lack either education, job . My wife and I spend $200/$300 or more a month at Goodwill but no longer. They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. I brought them back the same day. He said it was "against regulations"! I hope those who agree with their newly instated no refund policy speak up! Every one and anyone in California ready and willing to organize a state wide protest against goodwill industries please send me an email Let's take a few minutes months to rally and get together pickets to show them the power of the people. This is supposed to be a place where people can afford things. When I left, I paid a high price for the used purse. I also work in high end retail. You can only return/echange it at the location you bought it. Then told me I could never exchange anything in the future and that they had cameras. All sales are final at our northern Arizona locations. All merchandise is sold on a first-come, first-served basis. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. Returned to store told no refunds or exchanges. Soon We Wont Be Able To Afford To Buy At Goodwill Anymore. Now I'm out that money and buying another one will be that much harder. Case in point.I looked at an item with original store sticker $1.99---Goodwill sticker 2.99. It's up repairable since it is silk embroidered. Since I wore the shoes I put the sticker on the receipt. Got a game that wasn't scratched and in good condition but doesn't save any of the game play so all my gaming was deleted , this wasn't warned about when I bought the game. !!! Found a small child's bookshelf and a crib in box. In 2019, Goodwill served more than 25 million individuals worldwide and helped more than 230,000 people train for careers in industries such as banking, IT and health care, to name a few, and get the supportive services they needed to be successful, such as English language . They sold an emfamil sample box for $15 dollors and I bought anyway cause I was in needed. Like others are saying. In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. Seems ridiculous to me and we donate all the time. Answer was "No" buy as is. So you buy something, it was the wrong size, I guess you can wear it as a hat, or just give it to a homeless person to smoke, or something. Their return policy is non-existent, it's a exchange policy instead. are hereby superseded. What a joke the way you guys are using that cover name for your proceedings. I bought a DVD player for my daughter's room, paid $10 and it didn't even work, that's just not right, all I have to say is goodwill sells what people "donate" they dont don't even check if it works, then have a no return policy, just a bunch of rip offs!!! I was floored to hear that!! Just only plugs in to see they work is not enough. This handbook applies to all Goodwill Industries of Northwest Ohio employees. Almost every Goodwill location that closed during state-issued closures are now re-opened. It's hard to buy clothes without trying them on first. I then asked for a store credit voucher to go to another store and they refused. For a nonprofit organization with the owner making 2.3 million in profit a year in his pocket from donated items that they resell do not give refunds or store credit over clothing that does not fit is ridiculous if not downright theft from their customers. So I understand good will's return policy and that they all their clothing they have what they called double marked or double tagged. The return would not be accepted if you fail to submit the receipt you got while making the purchase. Then I still had 53 cents left and the cashier kept asking me to donate it! THAT is a health issue, not trying on and returning if they don't fit!". This is criminal. Please include the requested accommodation and your contact information. When asked to downate after buying something to the rounded up amount, I do so. #ripoff #bumrap, Purchased some kids UGG boots and the were ruined inside. every year I spend at Christmas time I go in at least 2-3 times a month and I spend 300 bucks for I will just very upset with the way the manager handled this because I've only return things twice to the goodwill this was my 2nd return ever in The Dalles Oregon and I just felt like this was inappropriate in every way. Goodwill Industries of Greater Cleveland & East Central Ohio That old guitar could help connect employers with potential job candidates. Not sure when the policy was instituted as I don't recall seeing this on my previous receipt but more unbelievable that the staff was not aware of their own policies. It felt frustrating and sad.. This may get their attention!! We will get you the answers you are looking for. Gonna start calling you "greedy goodwill". I have a very hard time fitting it in my car so I TRIED to return it today. HELP! :/, i bought 19 refridgerators at 6pm for $65 i payed cash i told them i was not gonna be able to pick them up til the next day. Original hanging tag or sticker must still be attached to the item. I totally understand that "sold as is " is the rule by which all sales are conducted at Goodwill. Me and my grandmother was in one here in Gladewater tx and she found a cover up shirt she like and the price tag was on it when she got it off the rack,but when we got ready to check out the price tag came off and I had it in my hand and they still would not let us get it. Quickly move out of the way when you hear "Cart moving.". Welcome to Goodwill. Then we should have been told at check out or signs postedneither of which happened. I can understand having a time limit on returns maybe even the Assesors policy but if it's not tested and you're just throwing something out there and you're not sure if it works or not well don't sell it don't claim it to be something that it's night policies change from store to store they don't have a universal return policy even if it's stated on their website I can prove it quit taking advantage of your customers and hire people that are intelligent enough to know when somethings fixed broken new used or even trash. The clerk did not mention that the purchases are Final Sale. I did notvrealuze you no longer did a credit card return. Source: IRS Donating Guidelines Moreover, if you refuse to accept a gift card refund, you can also request an exchange for the same product. If you are not going to allow people to try things on, you should at LEAST allow an exchange. This has happened several times on other itemd but I never returned them.This was Alot of money for broken China. Everything in there has been donated, which means it is USED/WORN/BEEN IN PEOPLE'S HOUSES WITH GOD KNOWS WHAT, but now we can't return after a week, sometimes even just 1 day. the store on county line and Broadway in Colorado. Salvation army is the best. I tried to return the items on Monday October 12, 2020. The following items ARE eligible to exchange for store credit: Clothing Shoes Bought a broken purse which I didnt see it until I got home, after 3 days came back to return they said i cant cus it not clothing. Let alone they try to tell us that they don't mark prices on the items they get in. Having a receipt and having tags on them still you are double dipping the consumer. In how many days can we return the product? I was never told that they were going to change this. Nope and now they won't take it back. This is unacceptable because the item was told working is broken. Today I was going to buy a ps3 for 80$ complete trash it didn't work. They looked brand new. A phone will work. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. But, the manager should have understood the situation and acted appropriately. Exchange only, and has to be the same day you bring item back to the store! Let alone they try to tell us that they don't mark prices on the items they get in. By far the rudest manager I have ever meet. They pay people to check the items before putting it out. I Will Also Not Be Shopping At Any Goodwill Due To Their Selfish Money Hungry Ways. 1) I attempted a return to the Goodwill in Medford OR 5 days after my purchase. Ridiculous that goodwill sells items that are not complete in a sealed with rape box. It was put in the bag and when I got home I saw it clearly. I'm so angry and disappointed. Good job guys!!! Just follow these steps: At Step 1, select where your Return & Refund Policy will be used. I purchased a pair of shoes in Memphis, TN. I felt I was inconveniencing him. Having a receipt and having tags on them still you are double dipping the consumer. +++ Please have some games about top spender winner weekly and monthly. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. No place should sell items that are broken. According to the altered Goodwill return policy, you have to return your item within 30 days of the purchase. I can understand that the dressing rooms are closed right now. I'm out of money. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. Goodwill prices are standardized and based on the Fair Market Value sheet which provides the price at which our stores are able to sell donated items. From now on I'll go to the older store on Brandt. I do feel like I've been taken advantage of since they checked the items and priced them and represented them for what they are not. I just tried to return a pair of shoes. Does cash not count? I then asked for a store credit voucher to go to another store and they refused. Concerned, I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. I don't know of any other retail organization that can get by with that, and the signs are coast to coast with all their new fancy buildings on premium lots that they're putting in . And then Goodwill started to get more high-end donations coming in! or something for your MONEY Winston salem n c 27127. Mail correspondence should be mailed to the following address: Chattanooga Goodwill Industries 3500 Dodds Ave. I, too, have just had trouble with COVID return policy and clothing. If I knew this I would have never taken the risk of this purchase. Spoke to a woman who acted as a manager. Your email address will not be published. Chelsea P. 36. I don't understand how. I understand the good this organization does for communities. I tried to return the items on Monday October 12, 2020. Wrong. What's the difference?? Never round up your purchase---it's a joke! The actual refunds cannot exceed the original price of the products, but the goodwill refund can. What kind of store won't allow you to try on your purchase and then won't let you return it when it doesn't fit? . I also purchased woman's slack dress pants, when I went to try on at home they had vaginal discharge in them. Today I donated a car load of items and went inside to return the items for a store credit. Customers are allowed to stand in line by maintaining the appropriate social distance. I have never had this experience before! Goodwill has a Fairness Policy which states that since our goods come from public donations, its only fair that every customer has an equal opportunity to purchase any items for sale here. No need to stop by and buy broken items only to be forced to get a store credit. You All Are Getting The Stuff For Free, Dam! I am very frustrated and I feel like I just gave them free money. My name is rafael castillo,i went to store to purchase 3 dress to my daugther,the size was perfect but the dress was fix them dont fit properly ,i come back to exchange and goodwill of downgody in georgia said the do not do exchange in a item,spoke to manager and said policy is no return o exchange,i usually buy clothes in goodwill,but i wont do it any more,because this incident,is not fair, returning something after 2 hours of porchasing ,the said no, When I purchase a used item, I assume I am risking losing my money. If I had walked out the door with it I'd be stuck spending 80$ on trash at goodwill ef that In my memory Goodwill has not issued refunds for returns, but they have indeed allowed exchanges. That's a form of theft and not good for public image at all. They even have merchandise on the floor that is so stained, ripped, disgusting I wouldn't give it to my doglike a pair of shorts I found that had old dried blood in the crotch!! You have lowered your standards to garbage. goodwill, I returned two items ,paid 150 bucks for them and they never put the money back to my card. FORT MYERS FL THIS IS SO SAID IF IS WAS SOMEONE HAVE A DIFFERENT ETHIC BACKGROUND IT WOULD BE HANDLED MUCH BETTER. Then Goodwill stopped a lot of the job training and they slacked off on hiring that many people with disabilities and also they stopped employees that good and stopped giving raises to employees further down the totem pole! If you are going to clothes the fitting rooms, then you have to allow returns. After that point, your return-on-investment for continuing to operate substance-free will come in the form of savings realized from operating a safer, healthier, more productive . NO Returns. Even so, I've never had to do this, because near the time limit, I have been lucky and found something I liked :-), Goodwill return policy has got to go it has got to stop. So before purchasing from Goodwill, make sure you want to buy it. There was no Return Policy posted anywhere in the store, and I was never informed of this policy when I made my purchase. At the Prattville Alabama store, l have ALWAYS had good buys but on 12/1/2019 l purchased several items including 2 pair of really good walking shoes. 1) I attempted a return to the Goodwill in Medford OR 5 days after my purchase. This is premeditated fraud! I was told no returns or exchanges that I could just donate the item back to the store. But, when good will inspect an item, price I it and display it for sale and the item turns out to be not what it's supposed to be, then I think the customer is totally illegible for his money. Tried to return it (for store credit) and the manager said they can't do that. I was shocked, so I went online to verify the return policy which stated that clothing with the original tags attached and an original receipt could be returned within 7 days. I waited 3-5 business days for it and none. Find something with no price on it and watch them take it to the back and put a price on it. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. Dragging my whole family shopping with me is not an option. Also you can sell used shoes but can't exchange them. Answer. For any advice regarding the preparation of your taxes, please consult a reputable tax advisor. Now of course I lost the damn thing. Please schedule your pick up, that way we have your item ready for you when you arrive. I tried to return them the next day, and was told by two people, in a snotty manner, that was not their policy and I could only have a store credit. If you are not sure we are happy to help. Nowhere in your return policy blurbs do you say that items can be returned to any Goodwill in the area. . like, A PHOTO-FRAME!!!!!!!!! I took the radio back from the cashier (so they couldn't re- sell it. DONATE STUFF. I needed a de humidifier How could you guys sell broken items saying it was tested and will refund your money back if it is not working. I brought it back and was told that I would only be able to get in store credit. Summerville South Carolina Goodwill. And evidently, the store manager was steady firm about not returning them ot even allowing me an in store credit. Then they jacked the prices up on shipping knowing dam good and well that it doesn't cost that much to ship that particular item! The founder. Bad customer service. The customer expected it to work. This can be used for future purchases at any Goodwill store. The new store on Shelbyville is "new" and clean. NO Returns. Their clothing has increased way substantially anyways but I shop there being they donate 90% of the proceeds but now I don't even think that could keep me going. Some ppl are just plain ignorant. You should consider about some return policy in some cases to be fair for customers. Ohio Valley Goodwill Industries. If He/She is mad the prices are marked up. Purchased a speck folio case from Goodwill in Anaheim on Lincoln. Goodwill used to be good thrift store and a nonprofit organization and no one can tell me differently they are a 100% profit Organization now! I've seen things we can get from the Dollar Tree for a 1.25 and the Goodwill have it priced for 2.99, 3.99.. I want to start by saying I am a longtime GW fan. That's why you sell broken stuff all of the time. Disappointed to learn about the change to Goodwill's return policy. Our re-entry services provide structure and supervision to returning citizens to foster the confidence and skill building necessary for a successful transition to a stable, productive life. Gift cards are not redeemable for cash, except as otherwise required by law. I happened to look at the receopt, and it said "All sales final". To get any benefit from itemizing, your deductible personal expenses have to be greater than your standard deduction amount. I called the manager and after I explained my situation I was told to bring it back in. Goodwill policies are not acceptable if you use a debit or credit card on your purchases. It is Amazon's policy to charge the concession refund from your account first. I think I'm about done with Goodwill paraphernalia. Most of it anyway. I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. Yes, Goodwill returns are free. I now still have to go out and buy more China because there was not even enough unbroken pieces to make a matching set. I went to return an item and the cashier had told me that it's been more than 7 days of the purchase. 2/25/2023. At least all sales arent final. I waited 30 minutes & ended up in 5pm traffic! So glad that I hadn't made a big purchase, but it's still upsetting that they couldn't even offer a store credit. Return Policy Goodwill accepts returns on clothing and electronics only; receipt must be present. It turns out the whole top of the inside of it is blackened and the vents inside as welllike it had caught on FIRE at some point. However, we do need to refuse some items for being non-recyclable or containing hazardous materials. Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. In addition, there are no expiration dates for a gift card. See detailed Goodwill customer service rankings, employee comments and much more from our sister site. However, their particular used car program helps working adults get a reliable car with their unique financing program. I will not shopping there now or in the future NOR will I be donating to them again. Goodwill Industries of Northwest North Carolina is a nonprofit organization that has served the community since 1926. So many people and organizations rely on the ability to return things when they do not work, or do not fit. Prices are sometimes higher than in the store and refund policy is ridiculous. I am so disappointed. I purchased a tote bag at the Florin Road store yesterday. Most follow the policy stated on this page, but not so with the Sacramento stores. Thursday I purchased a sofa for $70.00 and I left it there till I could return the next day with my truck. I asked if these items didn't work out could l return. Please include this important piece of information in your return policy on line. I am done with Goodwill prices are same as new. Goodwill needs a new name Badwill for PROFIT Only. Clothing (Goods) - GoodWill has many locations in all 50 states and many donation bins scattered throughout. I will be cancelling the purchase with my bank and contacting a lawyer. NEW! I was under the assumption that I could take them home try them on and bring them back. If every customer is touching most of your merchandise and your front entrance door and countertops explain to me how the fitting rooms are a danger its bullsh%t open your fitting rooms. The woman was degrading rude and downright not a nice person. What is the protocol for tax breaks on donations? I have not even left the store and told the manager that i wouold like to exchange it with something in the store since they will not refund my money. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. Then there's the handling prices example one goodwill will charge a $10 handling fee to put 1 PS4 game in the box while another Goodwill only charges $2 oh and the other goodwill will charge $20 shipping while the other goodwill charges $5 so tell me if Goodwill isn't ripping consumers off why isn't there a set price on S&H then ? Someone used it as a drop cloth when they painted. Goodwill in sunnyside wa, will never shop there again. They can't test everything and I understand that but if it doesn't work, its not my fault either. I need to do some returns tomorrow because I couldn't find my receipt tonight and thought it was in the bag and I have never forgot before, so I'm pretty confident they will let me return on the 15th day. 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